Customer request Automation for Telecom
Use Case for AURA-DCap

Customer request Automation for Telecom

Customer requests that are routed through Telecom Website were addressed through an automated business process leveraging RPA coupled with AURA DCap. BOT understands the requests, Invokes the appropriate Process BOT based on the keyword, processes the request by validating the supporting documents such as passport, driver license uploaded by the customer through customized OCR by integrating with AURA DCap, validating against the information available in the application, and notifies the status to the sales team and the customer through an automated reply.

  • Reduced the processing time from 15 minutes to 5 minutes per request
  • Improved productivity by 5x
  • Instituted overall 90% automation
  • Achieved >98% accuracy while eliminating human errors
  • Service request closures, for customers who sent proper details, well, within time
  • Optimized Productivity by reducing overall operation cost
  • Round the clock operations provide a quick response by minimizing the TAT and improved customer experience

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